Processors/Retailers
Frequently Asked Questions (FAQs)
Client FAQs
Retailers
How do I sign up to participate in the Lone Star program?
To participate as a
Supplemental Nutrition Assistance Program (SNAP) retailer, stores must be authorized by the United States Department
of Agriculture (USDA) Food and Nutrition Services (FNS). Visit the USDA-FNS website at:
http://www.fns.usda.gov/fns/
to find information on how to become authorized to accept SNAP benefits or call 1-877-823-4369.
Stores that have not been authorized by USDA FNS may serve EBT clients by
becoming a Temporary Assistance for Needy Families (TANF) cash-only
retailer. In order to participate in the delivery of TANF cash benefits,
a retailer will need to certify in writing that no more than
10% of its gross revenue is derived
from Entertainment. Entertainment is defined
as the sale of alcoholic beverages, legalized games of chance, sexually
oriented materials, coin-operated amusement machines, or amusement
services. Retailers who do not wish to participate in the SNAP program,
but would like to accept cash benefits, may contact the processor that
provide its point-of-sale (POS) equipment to inquire about
participating in the TANF program.
For more information on participating in the Lone Star program, please see the
Lone Star Operating Rules at:
http://www.hhsc.state.tx.us/providers/lonestar/downloads/EBT/LSO
Rules_Revision 5 1_Final 2012.pdf
Where can I find a Retailer Agreement form?
To view or download the Retailer Agreement form (PDF format), go to:
http://www.hhsc.state.tx.us/providers/lonestar/downloads/EBT/ACS_Rtlr_Agreement.pdf
For additional questions,
call the retailer help desk number at
1-877-286-2858.
How many days does it take to get the
point-of-sale (POS) terminal
once the signed contract is received by the EBT Retailer Management
contractor, ACS?
It takes up to 14 days
from the day ACS gets the signed agreement to receive a POS terminal.
How do I change my bank account?
Call the new retailer help desk number at
1-877-286-2858.
If I change ownership, who do I call?
Call your assigned FNS office which is located on your FNS authorization card,
or locate the FNS field office at:
Where do I return the Lone Star EBT equipment?
Contact the Affiliated Computer Services (ACS), Oklahoma Depot at 1-800-797-7474.
What should I do if the customer's Lone Star card
was charged for an incorrect amount?
Call the retailer help desk number at 1-877-286-2858.
How do I request a statement?
Retailers can request a statement by calling the retailer help desk
number at 1-877-286-2858.
What should I do if the customer's card was charged
twice for one set of goods?
Call the retailer help desk number at 1-877-286-2858.
What number do I use for manual voucher authorizations?
Call the retailer help desk number at 1-877-286-2858.
Processors
How do I sign up to participate in the Lone Star program?
For information on participation as a third-party
processor in the Lone
Star program, please contact the Affiliated Computer Services (ACS)
retail operations
manager at (512) 249-3552.
