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Processors/Retailers

Frequently Asked Questions (FAQs)

Client FAQs

Retailers

How do I sign up to participate in the Lone Star program?

To participate as a Supplemental Nutrition Assistance Program (SNAP) retailer, stores must be authorized by the United States Department of Agriculture (USDA) Food and Nutrition Services (FNS). Visit the USDA-FNS website at: http://www.fns.usda.gov/fns/ to find information on how to become authorized to accept SNAP benefits or call 1-877-823-4369.

Stores that have not been authorized by USDA FNS may serve EBT clients by becoming a Temporary Assistance for Needy Families (TANF) cash-only retailer. In order to participate in the delivery of TANF cash benefits, a retailer will need to certify in writing that no more than 10% of its gross revenue is derived from Entertainment. Entertainment is defined as the sale of alcoholic beverages, legalized games of chance, sexually oriented materials, coin-operated amusement machines, or amusement services. Retailers who do not wish to participate in the SNAP program, but would like to accept cash benefits, may contact the processor that provide its point-of-sale (POS) equipment to inquire about participating in the TANF program.

 

For more information on participating in the Lone Star program, please see the Lone Star Operating Rules.

 

Where can I find a Retailer Agreement form?
To view or download the Retailer Agreement form (PDF format) click here.

 

For additional questions, call the retailer help desk number at 1-877-286-2858.

 

How many days does it take to get the point-of-sale (POS) terminal once the signed contract is received by the EBT Retailer Management contractor, ACS?

It takes up to 14 days from the day ACS gets the signed agreement to receive a POS terminal.

How do I change my bank account?

Call the new retailer help desk number at 1-877-286-2858.

If I change ownership, who do I call?

Call your assigned FNS office which is located on your FNS authorization card, or locate the FNS field office at: 

 

Where do I return the Lone Star EBT equipment?

Contact the Affiliated Computer Services (ACS), Oklahoma Depot at 1-800-797-7474.

What should I do if the customer's Lone Star card was charged for an incorrect amount?
Call the retailer help desk number at 1-877-286-2858.

How do I request a statement?
Retailers can request a statement by calling the retailer help desk number at 1-877-286-2858.

What should I do if the customer's card was charged twice for one set of goods?
Call the retailer help desk number at 1-877-286-2858.

What number do I use for manual voucher authorizations?
Call the retailer help desk number at 1-877-286-2858.

Processors

How do I sign up to participate in the Lone Star program?

For information on participation as a third-party processor in the Lone Star program, please contact the Affiliated Computer Services (ACS) retail operations manager at (512) 249-3552.

 

Updated: Friday, July 11, 2014
  

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