Future Projects
Current LSBS Projects
Texas Electronic Service Delivery Projects
The
Texas Electronic Service Delivery (TESD) Report was undertaken on behalf of the
state Electronic Benefit Transfer (EBT) Task Force by the Comptroller of
Public Accounts to explore strategies and develop a road map for expanding
the state's current EBT system into an Electronic
Services Delivery (ESD) system that would allow Texas to retain and strengthen its position as
a leader in technology. The report, published in January 2001, establishes a ten-year plan for
the development of ESD in Texas. The ultimate goal is to create an
Integrated Benefits Card (IBC) that
uses the latest technology to provide consumers with secure and convenient access to
their state benefits.
Included in the report, among other recommendations were:
- Women, Infants, and Children EBT (DSHS implementing in a separate solution
- pilot in progress),
- Medicaid Access Card EBT (pilot in progress),
- Child Support Payments (meetings with the Office of the Attorney General),
- Childcare Time and Attendance Tracking,
- Temporary Assistance for Needy Families (TANF) access to ATMs,
- Foster Care,
- State employee benefits and healthcare, and
-
Transportation benefits.
Lone Star Client Portal Pilot
Currently, Texas EBT cardholders obtain individual account information
with a toll-free call to the Texas EBT call center. If requested, the EBT call
center can mail a transaction activity statement to the client's
current address on record. Clients may also self-select their card PIN
number through the EBT call center. Account balance information may be
obtained from the client's purchase and withdrawal receipts. The Lone Star
Client Portal can provide another way for clients to access their account
information, while maintaining current access options.
The Lone Star Client Portal will provide Texas EBT
cardholders with an additional way (i.e. intranet) to access:
- individual EBT account balance
information;
- card registration;
- card status information;
- client PIN selection;
- purchase, withdrawal and related
EBT account transaction activity; and
- administrative information.
The Client Portal pilot will begin in early 2009 and will include Austin, Round Rock and San Marcos
local offices. Texas EBT cardholders in the pilot cities will be able to visit a local
office in one of the pilot cities to log onto the Lone Star Client Portal intranet site. The portal
will be provided in English and Spanish. It will be
self-explanatory and clients should not require any additional training.
After successful completion of the pilot, the intranet Client Portal will be
expanded to the Internet that will allow clients to access their
account information from any Internet-enabled computer.
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Updated: Friday, April 25, 2008
