Texas Medicaid Program
IMPROVE

Speak Up:  IMPROVE Gives New Voice to Providers

As a Texas Medicaid provider, the Health and Human Services Commission (HHSC) is interested in your input on anything that could potentially improve the overall Texas Medicaid system. This is why HHSC implemented IMPROVE (Interactive Medicaid Provider Voice).

What is IMPROVE?

IMPROVE allows providers to pinpoint systemic issues within the Medicaid program and to suggest solutions. It leverages the knowledge and experiences of front-line Medicaid providers in order to improve Medicaid policies and procedures, and to ultimately improve access to care for Medicaid patients.

IMPROVE is not designed for questions about your claims, appeals, or other claim-specific questions.  Those questions can be better answered through other venues (links can be found on the IMPROVE webpage)

How does IMPROVE benefit Providers?

Some of the advantages to providers accessing IMPROVE include:

• ·         Opportunity to identify systemic issues and/or barriers to care.  
• ·         Potential for increased provider participation and satisfaction with Medicaid through the reduction in, or elimination of, obstacles to doing business as a Medicaid provider.
• ·         Allows HHSC to hear your ideas and suggestions.

How can I use IMPROVE?  

Have your national provider identifier (NPI) number ready and go to www.improvetxmedicaid.com  to get started.