Community Partners: Helping Serve Texans in Need
The Texas Health and Human Services Commission is modernizing the state’s eligibility system to better serve our clients and make more efficient use of limited taxpayer dollars. As part of this effort, HHSC is partnering with community based-organizations to help better serve Texas communities.
How You Can Help
HHSC is building a statewide network of community-based organizations that can help people in need apply online for benefits, including food, cash and medical assistance. Organizations interested in partnering with HHSC will join a growing network that’s trained and capable of assisting Texans with their online benefits application at www.YourTexasBenefits.com.
HHSC recognizes that community partners represent a wide range of non-profit, faith-based, local and statewide community groups. As a community partner, your organization will work with HHSC to assess the level of service you can provide to your community. HHSC will provide access to online training and certify community partner staff and volunteers. Your organization also can get reports on how many people your are helping.
SNAP Community Partner Video
Become a Community Partner
Organizations in our Community Partner program:
- Sign a memorandum of understanding with HHSC.
- Select the levels for participation for their organization.
- Designate a Community Partner administrator to serve as the point of contact for HHSC.
- Provide HHSC feedback on how to strengthen the program.
To learn more about the Community Partner Program, please view a copy of the memorandum of understanding.
If your organization is interested in participating in the program, fill out the online interest form. If you have questions, email OCA_Community_Partners@hhsc.state.tx.us with the name of your organization and your contact information.
HHSC offers two participation levels. An organization may choose to offer assistance at one or both partnership levels of service.
Partnership Level I: Self Service Site
- Provide access to a computer and an internet connection for people to apply online for HHSC benefit programs.
- Display posters or other printed materials about www.YourTexasBenefits.com .
This option is recommended for organizations that have computers for people to use but don’t have staff or volunteers to offer help. For example, a public library may have computers available for people to apply online for HHSC benefit programs.
Partnership Level II: Assistance Site
- Provide a computer with an internet connection for employees and volunteers to help people apply online for HHSC benefit programs and/or manage their case information.
- Certify employees and volunteers to help people with using www.YourTexasBenefits.com, submitting HHSC’s online application and managing their benefits online. Certified employees and volunteers are called Your Texas Benefits navigators.
- Determine the appropriate level of navigator certification for employees and volunteers and help the navigators in maintaining their certification.
- Display posters or other printed materials about www.YourTexasBenefits.com.
- Maintain a client consent form for each person a navigator helps to ensure confidentiality of client information is protected.
- Confirm confidentially standards are maintained by Your Texas Benefits navigators.
Learn more about the two types of navigator certification and which level of navigator is right for your organization by reviewing the information at the navigator certification website.