How to Get Help

Applying for Benefits

You now can apply for benefits without going to an HHSC benefits office. You can apply by going online, filling out a paper form, or calling us.

Go online to www.YourTexasBenefits.com

Find out if you might be able to get benefits.

1. Click on the “Should I apply?” box.
2. Fill out a short form.

Apply for benefits.

1. Click on the “Apply for benefits” box.
2. Set up an account.
3. Fill out the form.
4. Send the form to us by clicking a button at the end of the form.

View your case

1. Click on the “View my case” box.
2. Set up an account or log into the account you created.
3. You can do the following in this section of the site:

Check your application status. Check your interview time. Check your case status. Find out if we got items you sent. Get a receipt for items you sent. See which items we still need from you.

Print the application you sent. See Medicaid services and health history. See which benefits you get. See your benefit amounts. Update your address or phone number.

Fill out a paper form

If you can’t use www.YourTexasBenefits.com, you can either:

1. Download and fill out a form online (fillable PDF).
2. Print out the form and fill it out by hand.

You will need to mail to us a signed and dated copy of the form.

Forms

• Children’s Medicaid or CHIP (PDF)
• Medicaid for people age 65 and older and people with disabilities or for Medicare Savings Programs (PDF)
• Food benefits (SNAP), health care (Medicaid), or cash help for families (TANF) (PDF)
  
  Do you have more than 5 people applying for SNAP, Medicaid or TANF? You can print and fill out an Extra page for "People Applying for Benefits" section of the application (H1010 - Section H – pages 4 and 5). After you are done filling out the extra page, attach it to your application form. You may use as many extra pages as you need.

If you want these forms mailed to you, you can either:

• Go to YourTexasBenefits.com. Click on “Get a paper form” at the bottom of the page. Then scroll down to “Ask to have the forms mailed to you.”
• Call toll-free 2-1-1. Pick a language and then pick option 2.

Call us at 2-1-1

If you need help applying for benefits, call toll-free 2-1-1 (or 1-877-541-7905). Pick a language and then pick option 2. Staff can help you Monday to Friday, 8 a.m. to 6 p.m.

Visit an HHSC benefits office 

Most people who apply for benefits don’t need to come into the office for an interview. We will try to set up a phone interview.

If you need to visit an office, you can find one near you by either:

• Going to YourTexasBenefits.com. Click on “Find an office” at the top of the page.
• Calling 2-1-1. Pick a language and then pick option 1.

Finding services in your area

Calling 2-1-1 is a free, easy way to find out about services you can get. After you pick a language, pick option 1. You can learn more about services such as:

Food pantries Housing Senior services Child care After-school programs

Disaster help Tax help Help paying for prescriptions ordered by your doctor Help paying your rent or utilities

Staff can talk with you anytime you call – 24 hours a day, 7 days a week.

You also can visit the 2-1-1 website at www.211Texas.org.

Getting other help

Find health insurance you can afford: Visit www.TexasHealthOptions.com, a service of the Texas Department of Insurance.

File a complaint: If you have a complaint about your benefits case, call 2-1-1 first. If you don't get the help you need there, you should then contact the Ombudsman by either:

1. Visiting the Ombudsman’s website.
2. Calling 1-877-787-8999 (toll-free).   

File a civil rights complaint: Call the Civil Rights Office at 1-888-388-6332 (toll-free) if you weren’t treated fairly (discriminated against) because of race, color, national origin, sex, age, disability, religion, or political beliefs.