Family Violence Program

1-800-799-SAFE (7233)
24-Hour National Domestic Violence Hotline
TDD 1-800-787-3224

The hotline is funded by the U.S. Department of Health and Human Services and managed by the Texas Council on Family Violence.

The Family Violence Program promotes self-sufficiency, safety and long-term independence from family violence for adult victims and their children. The program provides emergency shelter and support services to victims and their children, educates the public and provides training and prevention support to various agencies.


Services for Victims of Family Violence

Shelters provide temporary shelter and nonresident services for victims of family violence and their children. Nonresidential centers provide the same services, except shelter, for victims.

Services are free for all victims and their children and are provided without any financial eligibility testing.

Services provided by the Family Violence Program include:

  • Temporary 24-hour shelter.
  • 24-hour hotline: 1-800-799-SAFE (7233)
  • Information and referral to other services.
  • Legal advocacy.
  • Counseling.
  • Assistance in obtaining medical care.
  • Emergency transportation.
  • Information about training for and seeking employment.  


Family Violence Program services are available to those who have been physically, emotionally, or sexually abused by a partner, former partner, or another family or household member.

Family Violence Program Centers and Organizations

HHSC provides immediate protection and support services to victims of family violence by working with three types of local family violence centers and organizations:

Integrated Tracking System for Sexual Assault/ Family Violence Programs in Texas

The Family Violence Program uses the Integrated Tracking System to provide a standardized method of tracking and reporting for all the Family Violence Program sites and make it easier to compile statewide data. The automated system is easy to use and customizable to meet each program and funding agency's needs. It automatically creates reports and reduces hand calculations, which results in more accurate and representative data.
The Integrated Tracking System is available to other states for modification and use, at no cost. For more information, contact us.

The data collected includes:

  • Client information: demographic information, victimization and offender information and the services provided.
  • Education program information: participant and delivery information.
  • Hotline calls and other services: does not track all calls, but provides a place of input of totals for report purposes.
  • Volunteer information: hours of service and training data.

[Integrated Tracking System Guidelines and Instructions for Special Nonresidential Project Contracts]

Contract Renewal Forms

RE: Packet #2-FY2014 Contract

We are pleased to provide you with your HHSC Family Violence FY 2014 contract packet in a downloadable format.  This page has been updated to reflect Packet #2 (available as one list). The FY 2014 contract packet has been posted in two packets (#1 and #2). At this time, providers should click on the following appropriate links to download all of the documents needed to complete your FY 2014 contract.  Specifically, Packet #2 should be downloaded at this time, as the due date for submission of Packet #1 has lapsedPacket #2 contains all of the financial-related documents, as well as Certification forms that must be completed and signed by the authorized signatory official for your agency.  Upon clicking on the link for each respective document, you will be able to save and download the forms in WORD, EXCEL or PDF format.  Please note that the WORD and EXCEL forms are protected, and thus you will only be completed the form fields (gray fields) within the documents. When you have completed downloading and filling in all of the documents, please send all forms as a complete Packet.  At this time, Packet #2 only should be submitted to the following mailbox at .  In the Subject Line, please indicate the words “FY 14 Contract Packet #2)”. A Family Violence Program staff member will provide you with a follow-up email acknowledging that you have downloaded all the appropriate documents. 

You will receive a separate notification from a Family Violence Program staff informing you of your FY 2014 contract award amount.2.  If you have difficulty downloading any of your documents, please contact your FVP Contract Manager or the Family Violence Program Manager at 512.206.5661.   

Please note your FY 2014 contract and contract number will be sent to you via email.  Due to the short amount of time remaining until September 1, 2013, we ask that providers please adhere to the deadlines given for submission of all documents related to the FY 2014 contract. 

Certification Regarding Federal Lobbying

Child Support Certification

Debarment-Suspension Certification

FY 14 LGBTQ Accessibility Policy Certification

FY 2014 HHSC-BudgetPages

FY14 Examples of Budget Cost Categories

FY2014 FVP Budget Page Instructions

HHSC-BudgetNarrative-14 FINAL

Nondisclosure-Procurement Integrity Statement

MOU Guidance and Form with DFPS 

The purpose of the 2012 Memorandum of Understanding (MOU) between the Texas Department of Family and Protective Services (DFPS) and Family Violence Centers is to establish policies and procedures to facilitate cooperation and effective coordination with DFPS ((both Child (CPS) and Adult Protective Services (APS) programs). The request for coordination is related to services to victims and children which include:

  • Establishing an ongoing working relationship with local DFPS officials.
    • Encouraging the CPS and APS systems to develop policies and procedures that are responsive to the needs of battered women and enhance coordination among DFPS and local service providers.
  • Participating in cross-training efforts with HSHC, DFPS and the Texas Council on Family Violence.
  • Disseminating the CPS information brochure entitled “What Will Happen to My Child?” in shelter centers.
  • Maintaining a MOU with the regional DFPS office (APS and CPS).
    • Designating a staff person as a liaison to DFPS.  This individual would be the designated point of contact to work on issues related to DFPS.
    • Encouraging local CPS and APS professionals to post signs and leave brochures in their offices about family violence and the availability of services.

    MOU Guidance

    MOU Form

Additional Resources

The following resources provide information for a safer use of technology for family violence survivors:

The resource provided below are tips for a basic technology safety plan for family violence survivors:

Contact Us

HHSC advises victims of family violence to call the 24-Hour National Domestic Violence Hotline at 1-800-799-SAFE (7233) or TDD 1-800-787-3224. If immediate help is needed from the local police department, please call 9-1-1.

The Family Violence Program can be contacted by e-mail at You must include your contact information in the body of your message if you need someone to contact you. The names and addresses on e-mails are automatically removed to protect the identities of those sending an e-mail.

Safety Alert: Victims who suspect that their e-mail, Internet or computer usage might be monitored should use a computer that cannot be monitored or call the National Domestic Violence Hotline. Computer usage can be easily monitored and information is very difficult to completely delete off the computer.

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