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Contacting HHSC

Call 2-1-1:

Dialing 2-1-1 is a free, easy way to find out about services you can get in your area or through state programs.

If you can’t connect to 2-1-1, call us toll-free at 1-877-541-7905. You can also visit the 2-1-1 Texas website to find the phone number to your local
2-1-1 Area Information Center

You may not be able to connect to 2-1-1 if:

  • You are calling from outside of Texas.
  • Your cell phone won’t dial 2-1-1.
  • You use voice-over-IP (use the Internet to make calls)

Customer Service

  • Medicaid client hotline: 1-800-252-8263
  • CHIP call center: 1-877-543-7669 or 1-800-647-6558

    CHIP processing center:

    P.O. Box 14200
    Midland, TX 79711-4200

  • Report waste, abuse and fraud in HHSC benefit programs: 1-800-436-6184

  • If you are deaf, hard of hearing, or speech impaired: Call any HHSC office by using the relay service of your choice.  The state of Texas offers Relay Texas. You can reach Relay Texas by dialing toll-free 7-1-1 or 1-800-735-2989. You can reach the HHSC state office’s reception desk by dialing the TTY number 512-424-6597.

  • To learn more about customer service and HHSC's complaint process see the HHSC Compact with Texans web page.

  • To learn more about HHSC benefit programs and how to apply for benefits, visit the “How to Get Help” web page.

  • If you need help with benefits you are getting, visit the “Questions about Your Benefits” web page.

Reporting Child Protective Services Issues

Toll-free: 1-877-787-8999

Reporting Child Abuse Issues

Toll-free: 1-800-252-5400

HHSC Ombudsman Office

Contact the Ombudsman Office if you have health and human services-related complaints or issues.

Texas Health and Human Services Commission
Office of the Ombudsman, MC H-700
P O Box 13247
Austin, TX  78711-3247

Phone: 1-877-787-8999 (Toll-Free)

Relay Texas for people with a hearing or speech disability: 7-1-1 or 1-800-735-2989 (toll-free).
Online: Online Submission Form  
Fax: 1-888-780-8099 (Toll-Free)

HHSC Civil Rights Office

Call the Civil Rights Office if you need to talk to someone about concerns of discrimination or would like to file a discrimination complaint.

Civil Rights Office
Health and Human Services Commission
701 W. 51st Street, MC W206
Austin, Texas 78751

1-888-388-6332 or 1-512-438-4313
TTY toll-free: 1-877-432-7232

HHSC Headquarters

Texas Health and Human Services Commission
Brown-Heatly Building
4900 N. Lamar Blvd.
Austin, TX 78751-2316

Main number: 512-424-6500

Media calls: 512-424-6951

[Directions and maps to HHSC headquarters and other Austin facilities]


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