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Your Texas Benefits Medicaid Card Questions and Answers

  • What does the Medicaid card look like?

    The card is plastic, like a credit card, and it has your name and Medicaid ID number on the front. Learn more by seeing a sample Medicaid card (PDF).

  • Will you send me a new Your Texas Benefits Medicaid card each month?

    No. The card we send you is your everyday Medicaid ID card. You can keep using this card even if you change your medical or dental plan. We will not send you another Your Texas Benefits Medicaid card unless you ask us to send you a new card to replace one that has been damaged, lost or stolen.

  • Do I still have to renew my Medicaid?  

    If you have been renewing your Medicaid coverage, you will need to renew each time we send you a renewal application in the mail.

  • What if I lose my card? How can I order a Your Texas Benefits Medicaid card for me and my family?

    If you are approved for Medicaid benefits, you can order a new card by phone or on the web.

    Phone: Call this toll-free number:

    • 1-855-827-3748
    • Select English or Spanish.
    • Be ready to give your Medicaid ID number.

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.”
    • Click the tab at the top that says, “Order or print Medicaid ID cards.”
    • Find your name (or the name of the family member who needs a new card) and click the link in that same row that says “Order card.”
  • If I don’t have a Medicaid ID number, who do I call?

    Phone: Call one of these toll-free numbers:

    • 1-800-252-8263
    • 2-1-1
    • Select English or Spanish.

    Once you have selected English or Spanish, select option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits. If you have Medicaid, the person you speak with can help you get a Medicaid ID number.

  • I’m not sure if I have Medicaid or not. How can I find out?

    You can find out if you have Medicaid by phone or on the web.

    Phone: Call one of these toll-free numbers:

    • 1-800-252-8263
    • 2-1-1
    • Select English or Spanish.

    Once you have selected English or Spanish, select option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits. The person you speak with can help you find out if you have Medicaid or not.

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen. 
    • Click “View services and health history.” 
    • Click the “Program” tab at the top of the page. Here you will be able to see who in your family has Medicaid coverage. The page also shows your plan and program name.
  • How can I find out what Medicaid program I’m in?

    You can find out your plan or program either by phone or on the web.

    Phone: Call one of these toll-free numbers:

    • 1-800-252-8263
    • 2-1-1
    • Select English or Spanish.

    Once you have selected English or Spanish, select option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits. The person you speak with can help you find out what Medicaid program you are in.

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.”
    • Click the “Program” tab at the top of the page. In this section you will be able to see who in your family has Medicaid coverage. The page also shows your plan and program name.
  • How will the doctor know which Medicaid program I’m in?

    The doctor’s staff can use your Medicaid ID number to see what Medicaid program you’re in. Your doctor should always check to make sure you’re covered by Medicaid.

  • How do I find my doctor’s name and phone number? It is not on the card. Same with my dentist. How do I get this information?

    If you get your services through Medicaid medical or dental plans, you can get the name and phone number of your main doctor (primary care provider) and dentist by calling your plan. If you do not know your plan's email address or phone number, you can call to get this information. You also can get your plan's phone number and email address on the Your Texas Benefits website.

    Phone: Call this toll free number:

    • 1-800-964-2777

    Web:  Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View My Case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.” 
    • Click the “Program” tab near the top of the page. Here you will find the name, phone number, and address for your main doctor (primary care provider). You also will be able to print a map and directions to your doctor’s office. 

    NOTE:

    • If you are age 20 or younger, you will need to call your dental plan to find out about services or to get your dentist's phone number and email address.
    • If you are 21 years of age or older, you don't have a Medicaid dental plan, so for answers to questions about Medicaid dental services, call your Medicaid medical plan.
  • Can I print my card from the Internet?

    If your computer is connected to a printer, you can print a paper copy of the Your Texas Benefits Medicaid card for those who are listed on your case.

    Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.”
    • Click the tab at the top that says, “Order or print Medicaid ID cards.”
    • Under the column “Print copy of card” click the box in the row with the name of the person whose card you want to print. If there are several people listed you can print paper copies for each person.
    • Click the “Print Selected Card” button. A new window will open with the image of the card.

    From the “Order or print Medicaid ID cards” page you also can order cards for one or more of your family members that have Medicaid.  

  • How can I change my address and phone number?

    You can make changes to your address and phone number by going to the Your Texas Benefits website. You can also make changes by phone.

    Phone: Call one of these toll-free numbers

    • 1-855-827-3748
    • 211
    • Select English or Spanish.

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • Log in to your account.
    • Go to the “View my case” section of the website.
    • Click on the “Case facts” tab near the top of the page.
    • Find the case number for the record you need to change. Click on “Report a change” button next to that case number.

    After you do this, you will be shown a “Getting started” page that will walk you through the rest of the process.

    Don’t forget: you must report changes to your case within 10 days of the change.

    NOTE: We will not send you another Your Texas Benefits Medicaid card unless you ask us to send you a new card to replace one that has been damaged, lost or stolen.

  • How do I know if my child is due for a Texas Health Steps checkup?

    Texas Health Steps will send you a letter when your child is due for a medical or dental checkup.

    You also can find out if your child is due for a Texas Health Steps checkup by going to the Your Texas Benefits website.

    Go to www.YourTexasBenefits.com and follow these steps:   

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.” The page that appears will show a list of your children that are due for a medical or dental checkup. You can also print the list to keep with you or put up as a reminder on your refrigerator.   
  • How can I find a drug store that takes Medicaid?

    You can search for a Medicaid drug store near your home by phone or on the web.

    Phone: Call one of these toll-free numbers:

    • 1-800-252-8263
    • 2-1-1
    • Select English or Spanish.
    • Once you have selected English or Spanish, select option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits.

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.” The page that appears will have a section called Helpful Links. These links will help you look for a Medicaid doctor or dentist or a drug store in your area that takes Medicaid. 
  • How do you share facts about my Medicaid health history?  What should I do if do not want you to share facts about my Medicaid health history?

    If you do not want to share facts about your Medicaid health history with your doctors, then you can choose to “opt-out” to not share your health information. To let HHSC know if you do not want your health history shared, go to the Your Texas Benefits website or call the number listed below.

    If you do not opt-out, HHSC shares facts about your Medicaid health history with doctors and other approved Medicaid providers. They can see this information on a secure website. With these facts, doctors will better understand your Medicaid health history, which should mean better care for you. 

    Phone: To opt-out, call this toll-free number and follow the instructions:

    • 1-877-518-0899

    Web: Go to www.YourTexasBenefits.com and follow these steps:

    • From the home page click “View my case.”
    • Follow the steps for setting up an account or logging in.
    • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
    • Click “View services and health history.”
    • Click the tab at the top that says “Share My Health Information.”
    • Find your name and click the “Share” or “Do not share” button in the “Share My Health Information” column.
    • Click “Save” at the bottom of the page.
  • What does “opt-out” mean?

    “Opt-out” means you have chosen not to share facts about your Medicaid health history with doctors or other approved Medicaid providers.

  • What else can I do on the YourTexasBenefits website?

    You can:

    • Fill out and submit an application.
    • Check the status of your application or your case.
    • See what special Medicaid services you can get.
  • What other information can I view on the YourTexasBenefits website?

    HHSC will continue to add access to new Medicaid case information to the website. HHSC will add to the website:

    • A history of your Medicaid doctor visits.
    • A history of the medicines (prescription drugs) you’ve gotten through Medicaid.
    • A history of the vaccines (shots) you’ve gotten through Medicaid.
    • Your Medicaid health summary.