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Your Texas Benefits Medicaid Card Questions and Answers

Questions and Answers for Stakeholders

Will you send me a new Your Texas Benefits Medicaid card each month?

No. The card we send you is your everyday Medicaid ID card. We will not send you another Your Texas Benefits Medicaid card unless a) your medical or dental plan changes or b) you ask us to send you a new card to replace one that’s been damaged, lost, or stolen.

Do I still have to renew my Medicaid?       

If you have been renewing your Medicaid coverage every 6 months, you will need to renew each time we send you a renewal application in the mail.

What if I lose my card? How can I order a Your Texas Benefits Medicaid card for me and my family?

If you are approved for Medicaid benefits, you can order a new card by phone or on the web.

Phone

Call toll-free 1-855-827-3748.

  • Pick English or Spanish.
  • Be ready to give your Medicaid ID number.

Web

Go to www.YourTexasBenefits.com and follow these steps:

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.”
  • Click the tab at the top that says, “Order or print Medicaid ID cards.”
  • Find your name (or the name of the family member who needs a new card) and click the link in that same row that says “Order card.”

If I don’t have a Medicaid ID number, who do I call?

Call one of these toll-free numbers:

  • 1-800-252-8263
  • 2-1-1

After you pick either English or Spanish, pick option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits.

If you have Medicaid, the person you speak with can help you get a Medicaid ID number.

I’m not sure if I have Medicaid or not.  How can I find out?

You can find out if you have Medicaid by phone or web.

Phone

Call one of these toll-free numbers:

  • 1-800-252-8263
  • 2-1-1

After you pick either English or Spanish, pick option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits.

Web

Go to www.YourTexasBenefits.com. Follow these steps:

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen. 
  • Click “View services and health history.” 
  • Click the “Program” tab at the top of the page. Here you will be able to see who in your family has Medicaid coverage. The page also shows your plan and program name.

How can I find out what Medicaid program I’m in?

You can find out your plan or program either by phone or on the web.

Phone

Call one of these toll-free numbers:

  • 1-800-252-8263
  • 2-1-1

After you pick either English or Spanish, pick option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits.

Web

Go to www.YourTexasBenefits.com. Follow these steps:

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.”
  • Click the “Program” tab at the top of the page. In this section you will be able to see who in your family has Medicaid coverage. The page also shows your plan and program name.

How will the doctor know which Medicaid program I’m in?

In most cases, the Your Texas Benefits Medicaid card shows the name of your Medicaid program in the upper right corner of the card. If your card does not show this, the doctor’s staff will use the magnetic stripe on the back of the card to see what Medicaid program you’re in.

How do I find my doctor’s name and phone number? It is not on the card. Same with my dentist. How do I get this information?

If you get your services through a Medicaid medical plan, you can get the name and phone number of your main doctor (primary care provider) by calling your plan. The plan name and phone number are printed on the front of your card. If you get Medicaid dental benefits, the name of your dental plan and the phone number also are on the front of the Your Texas Benefits Medicaid card. Call your dental plan to get the name and phone number of your main dentist.

You also can find your doctor’s name and phone number by calling a toll-free number or on www.YourTexasBenefits.com.

Phone

Call toll-free 1-800-964-2777 and follow the instructions.

If you get services through traditional Medicaid and need to find a Medicaid doctor, call the number on the back of the Your Texas Benefits Medicaid card – 1-800-252-8263 – or 2-1-1.  Both numbers are free to call.

Web

Go to www.YourTexasBenefits.com and follow these steps:

  • From the home page click “View My Case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.” 
  • Click the “Program” tab near the top of the page. Here you will find the name, phone number, and address for your main doctor (primary care provider). You also will be able to print a map and directions to your doctor’s office. 

Can I print my card from the Internet?

If your computer is connected to a printer, you can print a paper copy of the Your Texas Benefits Medicaid card for those who are listed on your case. Follow these steps:

  1. Go to www.YourTexasBenefits.com
  2. From the home page click “View my case.”
  3. Follow the steps for setting up an account or logging in.
  4. Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  5. Click “View services and health history.”
  6. Click the tab at the top that says, “Order or print Medicaid ID cards.”
  7. Under the column “Print copy of card” click the box in the row with the name of the person whose card you want to print. If there are several people listed you can print paper copies for each person.
  8. Click the “Print Selected Card” button. A new window will open with the image of the card.

From the “Order or print Medicaid ID cards” page you also can order cards for one or more of your family members that have Medicaid.   

Can I change my address and phone number on the website?

Yes.  Go to www.YourTexasBenefits.com and click on “View My Case.” From there you can log in and update facts about your case like your phone number and your address.

How do I know if my child is due for a Texas Health Steps checkup?

Texas Health Steps will send you a letter when your child is due for a medical or dental checkup.

You also can find out if your child is due for a Texas Health Steps checkup by going to YourTexasBenefits.com. Follow these steps:   

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.” The page that appears will show a list of your children that are due for a medical or dental checkup. You can also print the list to keep with you or put up as a reminder on your refrigerator.      

How can I find a drug store that takes Medicaid?

You also can search for a Medicaid drug store on YourTexasBenefits.com. Follow these steps:

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.” The page that appears will have a section called Helpful Links. These links will help you look for a Medicaid doctor or dentist or a drug store in your area that takes Medicaid. 

You also can call 2-1-1 or 1-800-252-8263 to get help finding a Medicaid drug store near your home.

What should I do if my address is wrong and I need a new card?

You can update your address by phone or on the web.

Phone

Call one of these toll-free numbers:

  • 1-800-252-8263
  • 2-1-1

After you pick either English or Spanish, pick option 2 – Learn more about the Your Texas Benefits Medicaid card and Medicaid benefits.

Web

Go to www.YourTexasBenefits.com and follow these steps:

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Click on the “Case facts” link near the top of the page.
  • Click on “Report a change to this case.”

It takes two days for us to update our system with your new address. Two days after you’ve updated your address, you can call 855-827-3748 to ask for a new Your Texas Benefits Medicaid card. Or, you can log back in to your YourTexasBenefits.com account and:

  1. Click the “Medicaid” tab in the upper right part of the screen.
  2. Click “View services and health history.”
  3. Click the tab at the top that says, “Order or print Medicaid ID cards.”
  4. Find your name (or the name of the family member who needs a new card) and click the link in that same row that says “Order card.”

How do you share facts about my health?  What should I do if do not want you to share facts about my health?

HHSC shares facts about your health with doctors and other approved Medicaid providers. They can see this information on a secure website. With these facts, doctors will better understand your health history, which should mean better care for you. 

If you do not want to share facts about your Medicaid health history with your doctors, then you can choose to “opt-out” or not share your health information. To let HHSC know if you want your health history shared or not shared, go to YourTexasBenefits.com and follow these steps:   

  • From the home page click “View my case.”
  • Follow the steps for setting up an account or logging in.
  • Once you’ve logged in, click the “Medicaid” tab in the upper right part of the screen.
  • Click “View services and health history.”
  • Click the tab at the top that says “Share My Health Information.”
  • Find your name and click the “Share” or “Do not share” button in the “Share My Health Information” column.
  • Click “Save” at the bottom of the page.

Or, you can call toll-free 1-877-518-0899 and follow the instructions. 

What does “opt-out” mean?

“Opt-out” means you have chosen not to share facts about your health with doctors or other approved Medicaid providers.

What else can I do on YourTexasBenefits.com?

You can:

  • Fill out and submit an application.
  • Check the status of your application or your case.
  • See what special Medicaid services you can get.

What other information can I view on the website?

HHSC will continue to add access to new Medicaid case information to the website. In the future, HHSC will add to the website a history of your Medicaid doctor visits, prescription drug history, immunization history, and a health summary.