Getting a Ride to the Doctor, Dentist or Drug Store
Frequently Asked Questions

Q: If my child is 17 years old or younger can he or she go to the doctor without an adult?

A: Children who are 14 and younger can never travel without an adult. Children who are 15 to 17 years old can travel without an adult if their parent or guardian has filled out a consent form  before setting up the trip. To get this form, call us toll-free:

    Live in the Houston / Beaumont area? Call 1-855-687-4786.
    Live in the Dallas area? Call 1-855-687-3255.
    Everyone else can call 1-877-633-8747 (1-877-MED-TRIP).

Other children who can travel without an adult are 1) teens who are parents, 2) children who have been emancipated by a court, and 3) children who have a doctor visit that must be kept confidential.

Q: I need to go to the dentist. Will Medicaid pay for my ride to the dentist?

A: Medicaid will pay for rides to the dentist if a person gets dental care through Medicaid.

Q: I heard that Medicaid will help pay if I can find someone to drive me. Is that true?

A: Medicaid will reimburse, or pay back, someone else to drive you to your doctor's visit or drug store if the driver:

  • Completes an Individual Transportation Provider enrollment application.. To get this form, call us toll-free at 1-877-633-8747.
  • Has a current driver's license, license plates, inspection sticker and car insurance.

In addition, HHSC must approve each trip before the person drives you.

Q: If someone driving a car owned by a non-profit organization, doctor's office, service organization or association drives me to my doctor's visit, will Medicaid pay for the trip?

A: No. We can only help pay for a ride if the person driving you is using a personal car.

Q: I have a car, but I'm having trouble buying gas. Will Medicaid help pay for my trip?

A: Medicaid might be able to pay you back for gas you used on your trip if we have approved your trip before you take it and:

  • You are age 20 or younger and you can drive yourself.
  • You are driving a person who has Medicaid and is age 20 or younger.

To learn more, call us toll-free:

    • Live in the Houston / Beaumont area? Call 1-855-687-4786.
    • Live in the Dallas area? Call 1-855-687-3255.
    • Everyone else can call 1-877-633-8747 (1-877-MED-TRIP).

Q: What happens if my child has to stay in a hospital and I need to spend the night?

A: We can help get you and your child to the hospital. Sometimes we also can help a parent or guardian get free meals and a place to stay if the child has to stay in the hospital.

Q: I don't have an emergency, but I need a ride to the doctor in an ambulance. Who do I call?

A: Call us toll-free. After we talk with you, we will ask your doctor if he or she will approve a non-emergency trip by ambulance.

Q: Can I set up more than one trip in the same call?

A: Yes.

Q: Can I ride in a vehicle other than a bus or van if my medical condition requires it?

A: Yes. We can send your doctor a form that he or she will need to fill out.

Q: What if an adult needs a ride but cannot travel without someone to ride along and help?

A: Another person can travel with an adult if a doctor agrees that help is needed. We can send your doctor the form that he or she will need to fill out.
Help for the adult rider can include help with physical needs and for language translation.

Q: Will you keep facts about my health and medical treatments private?

A: Yes. The drivers only get the facts they need to give you a ride.

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